Terms & Conditions

1. Area of application
1.1 Deliveries, services and offers are solely subject to our General Terms
and Conditions of Business.
We will not accept any terms and conditions from the purchaser’s side.
1.2 Any exceptions to our General Terms and Conditions of Business will only be valid
if approved in writing by us.
2. Offers and conclusion of contracts
2.1 Offers are subject to alteration without prior notice and agreement.
Orders are to be confirmed in writing from both us and the client and are legally
binding. Any additions, modifications or collateral agreements are also to be
agreed in writing.
2.2 Liability of drawings, pictures, proof sheets, films, measures, patterns, any
necessary tools required for production, master stamps, etc required for
special designs of all kinds, weights or any other units of performance are subject
to an agreement in writing.
2.3 Offers are exclusive of freight costs and film costs, unless agreed to in writing.
2.4 Due to insolvency or credit-unworthiness of the purchaser or severe violations of
his contractual agreement we have the right to withdraw fully or partially from the
contract, unless an appropriate payment is made in advance by the purchaser.
3. Samples
3.1 We maintain the copyright and intellectual ownership of all product samples sent
to the purchasers. This also applies if the purchaser buys the samples.
3.2 We are to be compensated if the purchaser executes an order with another producer
after having received product samples for approval. We reserve the right to
apply for injunction.
4. Tools of all kinds, moulds, films, drawings, clichees
4.1 Tools of all kinds, moulds, films, drawings, any necessary tools required for
production, master stamps, and clichees required for special designs of all kind
and remain our property – irespective if the purchaser contributes to the productioncosts.
4.2 Tools of all kinds, moulds, films, drawings, tools for production and artworks,
master stamps and clichees, etc. required for special designs of all kinds will not
be used in any way for other clients for a time period of 5 years starting from the
order delivery date.
4.3 The moulds and clichees are to be stored for a time period of 5 years starting from
the order invoice date .
Digital data which is received via ISDN or e-mail for example will be erased after
12 months. This does not require the purchaser’s agreement.
5. Proof Sheets, print
5.1 The production will commence once the purchaser has approved the proof sheet.
Any later claims are to be excluded.
5.2 The printing techniques used are Flexo printing (for flexible packagings), Pad printing
, Offset and Digital printing. Slight deviations from the print positioning are
unavoidable due to technical grounds and are to be accepted by the purchaser.
The print colours accepted are HKS or Pantone colours. RAL colours and CMYK digital
printing can have a slight deviation The purchaser must accept slight deviations in the
RAL/CMYK digital colours and any claims from the purchaser shall be excluded.
6. Prices
6.1 Provided that no other agreements have been made, the offered price is valid for
30 working days from date of the offer. The prices stated in the order
confirmation will be valid.
6.2 Prices are ex works. The V.A.T. applicable on the day of delivery is added to the prices.
6.3 Prices are exclusive of packaging, freight costs, moulding costs, film costs,
drawings, clichees, additional costs for any necessary tools required in the production,
costs for master stamps and special designs of all kinds, unless agreed
in writing.
6.4 Prices do not contain design costs. Costs for design proposals, layouts etc.
are to be agreed before placement of an order. We reserve the right to charge
for design and layout costs.
6.5 We retain the copyright and intellectual ownership of all design and layout proposals,
even if the purchaser’s logo has been used. In case the purchaser performs
the order with another supplier by using our design and layout proposals the
purchaser agrees to compensate us for the damage. We reserve the right to apply
for injunction. We are under no obligation to hand out our designs and layouts.
6.6 If the purchaser orders less than the quantity offered by ourselves then we have
the right to add 10 % to the net price for this shortage.
6.7 The purchaser has to accept a tolerance of +/- 10 % to the ordered quantity,
without change to the agreed prices. Quantity deviations may occur on technical
grounds and the purchaser has no right to any supplementary deliveries.
7. Time of delivery and service
7.1 All dates and time limits are subject to change, unless agreed otherwise.
7.2 We are not responsible for any delays regarding delivery and service even if dates
and time limits had been agreed due to Force Majeure or occurrences which severly
impede or make delivery impossible – this also includes difficulties in gaining
raw materials, breakdowns, strike, lock-out, official instructions etc., even if they
occur with our suppliers or subcontractors. We are permitted to postpone the
delivery date or service for the time of impediment plus a suitable initial time or
to withdraw partially or completely from the contract for the up to that time
unfulfilled delivery or service.
7.3 If the impediment lasts more than 3 months after the suitable additional
time the purchaser may withdraw from the unfulfilled part of the contract.
7.4 We are authorized to make partial deliveries and perform partial services at any
8. Risk transmission
8.1 The risk transfers to the purchaser immediately the merchandise has been accepted
by the forwarding agent or has left our premises to be shipped. If shipment
is impossible through no fault of our own, the risk transfer to the purchaser
with the information that the goods are ready for shipment.
The purchaser is free to nominate a forwarding agent. If this is not the case, we
are authorized to nominate the forwarding agency who work for us.
9. Warranty
9.1 The merchandise we supply is perishable. Only fresh products are delivered. The
purchaser must consult us regarding the shelf life of the individual products. The
minimum shelf life we state applies only if the goods are stored correctly.
9.2 Complaints must be made in writing by e-mail and
are to be made within 3 days after receipt of the merchandise. In case
of justified complaints we are required to redeliver new goods or to reduce
the purchase price. Any further claims are excluded. The new goods will be
delivered to the purchaser without delay at our expenses. The price reduction is
determined by ourselves.
9.3 The stipulations above contain the entire warranty for our products and exclude
any other warranty claims of any type.
10. Payment
10.1 Our invoices are payable before shipment
10.2 Payment is considered as having been made only when the amount is at
our disposal.
10.3 If the purchaser should fall into payment arrears, we are entitled to add
interest at a rate of 5 percentage points above the relevant basic discount rate.
10.4 Goods stay our property as long as they are not 100% paid
10.5 The purchaser is entitled to claim offsetting, retention or diminution, even when
complaints or counter-claims have been raised, only if we have given our express
consent in writing or if the counter-claims have been established as final.
11. Place of execution and jurisdiction, partial invalidity
11.1 Belgian law applies.
11.2 As far as legally authorised the place of execution and jurisdiction for any disputes
that may arise between the parties out of their contractual relationship
shall be Nivelles, Belgium.
11.3 Should any provision of these Terms and Conditions of Business or of any other
agreement prove to be invalid, this shall not affect the validity of the other
provisions or agreements.
11.4 The purchaser is to give his consent to the storage of his data in our EDV system
and to the utilization of these data for the entire execution of the contract.
We are allowed to show samples at customers, shows and catalogues